Fusing decades of operational expertise, deep technology know-how and first-class consulting methodology, our CX Consulting Practice is optimally equipped to support clients across industries in their digital transformation of customer interactions and experience.

Driven by the ambition to create measurable impact, our consulting approach is customer-centric and implementation-oriented. In other words, our engagement rarely stops at the conceptual phase.

Our consulting portfolio focuses on strategic and operational advisory services designed to deliver CX transformation and elevated value creation.

CX strategy development

Development of a CX transformation blueprint to deliver customer-centric experiences across touchpoints that drive differentiation and optimize customer lifetime value.

Customer journey design

Design and orchestration of customer journeys across touchpoints enabling individualized end-to-end experiences.

Process optimization

Redesign of service, sales and marketing processes and integration through a common technology framework to optimize processes flows and frontline engagement.

Organization design

Design of customer-centric organizations enabling coherent execution of the CX strategy.

Interim management

Temporary deployment of CX professionals across operations, technology and PMO functions.


junokai is a consulting company based in Berlin that supports clients from different industries in all areas of customer service. junokai was founded in 2013 by experienced managers with extensive professional expertise in sales and marketing, and customer service.


The deployment of state-of-the-art technology in CX operations is a key enabler in achieving sustainable differentiation.

However, clients are faced with a multitude of choices – starting with vendor selection. Significant differences in technology functionality, innovation velocity, delivery model and, naturally, TCO, all need to be considered. Equally important, clients need to scope the functional modules to be implemented to best-fit their emerging requirements.

Additional complexity arises from the need to customize technology beyond industry standards to unlock differentiation capacity. Existing and emerging touchpoints need to be seamlessly integrated and equipped with service innovations.

Our CX technologists are expert in the design and implementation of advanced CX technology architectures enabling data-driven personalized experiences while optimizing ROI.

Technology advisory

Digital transformation consulting from CX technology architecture design to vendor selection.

Application development

Development of proprietary CX analytics, VOC and conversational AI solutions.

System integration

Customization and implementation of leading CX omnichannel management, CX analytics, conversational AI, and automation technologies.

Managed services

Next-generation migration, management and operation of cloud and on-premise CX technologies.

IST Networks

Founded in 2002, IST Networks is a leading CX technology services company, providing technology consulting, application development, system integration and managed services to blue-chip clients in Banking & Financial Services, Technology and Telecommunications and other verticals.


The contemporary experience-led market environment requires consumer-oriented companies across industries to take a fresh perspective on customer experience.

Value creation is driven by: first, implementing a CX strategy that adopts an holistic lens across all instances of brand-consumer encounters; second, adopting an operational setup that minimizes organizational boundaries between product, marketing, sales and customer service functions; and, third, deploying an integrated analytics framework across transactional, interactional and informational processes and touchpoints.

Our CX Design and Creative Services practice allows clients to avoid rigid internal functional structures and integrate key CX processes through analytics and cross-leveraging insights to amplify engagement. Our analytics-led CX agency services span digital communication, innovation consulting, and consumer engagement solutions.

CX analytics

Data strategy and interaction analytics to derive intelligence for planning & execution of campaigns, optimization of brand positioning and (re-)design of touchpoints and experiences.

Experience design

Service design, product feature innovation and customer journey optimization informed by user research and behavioral modelling.

Digital touchpoint development

Development of mobile apps and digital channels including respective content and service offerings.

Digital marketing

Creative design and execution of data driven campaigns and micro-moments.

Social media CX services

A holistic suite of services incorporating program design, content strategy, reputation management, social media command center operations, and influencer management.


Findasense is a global CX company that offers customer-focused Marketing, Communication and Digital Transformation services. Findasense designs, implements, and executes high-impact solutions for brands based on in-depth knowledge of the consumer as a lever for the experience economy.


For enquiries about Majorel X and the services we offer, please use this form to get in touch. If you would like to speak to us over the phone, please call one of our offices.


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