Great work begins with great insights

This white paper highlights some key findings from the latest IDC research and examines the current market dynamics of cloud-based customer engagement centers in the Middle East.

The digital transformation of business processes is now a reality. In this whitepaper, you will learn how to remove any barriers between the front-end and the back end, by combining…

Banks and financial services providers are pioneers in the adoption of digital technologies. According to the McKinsey Global Institute, the financial sector will experience a significant shift in demand for…

In today’s digital world, insurance companies must adapt their business models to meet the needs of consumers. But what does this mean for the industry? How can these technologies be…

In today’s world, marketers and digital transformation professionals know the importance of a holistic view of the customer and their interactions with their organization. Most organizations have moved beyond simple…

How do Spaniards shop on social networks? How do we perceive this transactional experience? What are its advantages, what are its pitfalls and difficulties? What do we demand throughout this…

The high velocity of technology innovation coupled with customers’ increasing expectations and demands can be a formidable combination to handle. It’s easy for customer loyalty to disappear if service levels…

We all know that the influx of tourists to a destination is not constant. There are seasons with a lot of affluence and seasons with absolutely no work. This is…

Digitization and social change have an impact on the conditions for training in the workplace. Training processes, content, and infrastructure can rarely keep up with these developments, ultimately wasting employee…