Our work

Our challenge was the short-term deployment of a COVID-19 vaccination campaign against the backdrop of a rapidly evolving situation…

A major European retailer wanted to analyze their existing customer service approach in order to improve efficiency and effectiveness. As a result, they adapted their customer service operating model and…

A German fintech wanted to create a new product and redesign its operating model. We performed a health check to analyze the ‘as is’ state of its customer service activities.

Our client had identified Robotic Process Automation (RPA) as a major potential lever for automation and cost-saving within customer service. These effects were expected not only in front-end agent transactions,…

The subsidiary of a global telecom set out to align its digital transformation efforts with the rest of the worldwide organization’s products and services. Its goal was to achieve operational…

Acquiring a new customer can cost up to five times more than retaining an existing one. Therefore, it’s important to maintain good CX and gather and analyze customer feedback to…

In a dynamic world, where urban citizens are exposed to more than 40 thousand pieces of content per day, including more than 12k advertising messages, the big question is how…

In April 2016, a 7.8 magnitude earthquake struck the coasts of Ecuador, destroying thousands of buildings, severely damaging the infrastructure of many cities, and leaving thousands of families without a…

To navigate towards the future of business you must prepare the digital, technological, methodological, and operational assets of your organization. During a thorough diagnose stage we discovered seven main problems…

For brands, there’s nothing more important than customers’ opinions, right? Unless you’re complaining publicly, after the frustration of trying to solve an issue through formally established channels, only to get…

Annually, Lenovo participates in three global technology events, as well as several mini-events dedicated solely to Lenovo where the company’s latest innovations and products are presented. Lenovo called Findasense to…

Our client’s challenge was to generate and deploy content in a complex omnichannel environment and design true interaction experiences with brand stakeholders, identifying and engaging SuperFans.