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All entries in Category: InsightsCategory: Insights
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Whitepaper: Redefining CX with Cloud AI-Enabled Contact Centers
This white paper highlights some key findings from the latest IDC research and examines the current market dynamics of cloud-based customer engagement centers in the Middle East.
Whitepaper: Fast-track digital transformation
The digital transformation of business processes is now a reality. In this whitepaper, you will learn how to remove any barriers between the front-end and the back end, by combining…
Whitepaper: The Role of AI in Banking CX in 2030
Banks and financial services providers are pioneers in the adoption of digital technologies. According to the McKinsey Global Institute, the financial sector will experience a significant shift in demand for…
Whitepaper: CX Automation & Analytics in the Insurance Industry
In today’s digital world, insurance companies must adapt their business models to meet the needs of consumers. But what does this mean for the industry? How can these technologies be…
Optimize CX with A Customer Journey Orchestration Platform
In today’s world, marketers and digital transformation professionals know the importance of a holistic view of the customer and their interactions with their organization. Most organizations have moved beyond simple…
Social Selling – the Spanish consumer experience perspective
How do Spaniards shop on social networks? How do we perceive this transactional experience? What are its advantages, what are its pitfalls and difficulties? What do we demand throughout this…
