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All entries in Author: IST NetworksAuthor: IST Networks
Future-Proof RPA Delivers Long-Term Improvements
Our client had identified Robotic Process Automation (RPA) as a major potential lever for automation and cost-saving within customer service. These effects were expected not only in front-end agent transactions,…
CX transformation drives 20% cost reduction
The subsidiary of a global telecom set out to align its digital transformation efforts with the rest of the worldwide organization’s products and services. Its goal was to achieve operational…
Optimize CX with A Customer Journey Orchestration Platform
In today’s world, marketers and digital transformation professionals know the importance of a holistic view of the customer and their interactions with their organization. Most organizations have moved beyond simple…
Overcoming the Challenges facing back-office operations
The high velocity of technology innovation coupled with customers’ increasing expectations and demands can be a formidable combination to handle. It’s easy for customer loyalty to disappear if service levels…
