All entries in Author: IST Networks

Author: IST Networks

Our work Insights

Future-Proof RPA Delivers Long-Term Improvements

Our client had identified Robotic Process Automation (RPA) as a major potential lever for automation and cost-saving within customer service. These effects were expected not only in front-end agent transactions,…

Show post

CX transformation drives 20% cost reduction

The subsidiary of a global telecom set out to align its digital transformation efforts with the rest of the worldwide organization’s products and services. Its goal was to achieve operational…

Show post

Optimize CX with A Customer Journey Orchestration Platform

In today’s world, marketers and digital transformation professionals know the importance of a holistic view of the customer and their interactions with their organization. Most organizations have moved beyond simple…

Show post

Overcoming the Challenges facing back-office operations

The high velocity of technology innovation coupled with customers’ increasing expectations and demands can be a formidable combination to handle. It’s easy for customer loyalty to disappear if service levels…

Show post