All entries in Author: Findasense

Author: Findasense

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Agile Vaccination Service for COVID-19

Our challenge was the short-term deployment of a COVID-19 vaccination campaign against the backdrop of a rapidly evolving situation...

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Reaping the Benefits of BPO – a Case Study

A major European retailer wanted to analyze their existing customer service approach in order to improve efficiency and effectiveness. As a result, they adapted their customer service operating model and…

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Reimagining CX for Ambitious Fintech

A German fintech wanted to create a new product and redesign its operating model. We performed a health check to analyze the ‘as is’ state of its customer service activities.

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Bank Deploys VOC to Improve CX

Acquiring a new customer can cost up to five times more than retaining an existing one. Therefore, it’s important to maintain good CX and gather and analyze customer feedback to…

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Lenovo: Immersive CX on Time Square

In a dynamic world, where urban citizens are exposed to more than 40 thousand pieces of content per day, including more than 12k advertising messages, the big question is how…

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Coca-Cola: Billboards Become Shelters

In April 2016, a 7.8 magnitude earthquake struck the coasts of Ecuador, destroying thousands of buildings, severely damaging the infrastructure of many cities, and leaving thousands of families without a…

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