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All entries in Author: FindasenseAuthor: Findasense
Agile Vaccination Service for COVID-19
Our challenge was the short-term deployment of a COVID-19 vaccination campaign against the backdrop of a rapidly evolving situation...
Reaping the Benefits of BPO – a Case Study
A major European retailer wanted to analyze their existing customer service approach in order to improve efficiency and effectiveness. As a result, they adapted their customer service operating model and…
Reimagining CX for Ambitious Fintech
A German fintech wanted to create a new product and redesign its operating model. We performed a health check to analyze the ‘as is’ state of its customer service activities.
Bank Deploys VOC to Improve CX
Acquiring a new customer can cost up to five times more than retaining an existing one. Therefore, it’s important to maintain good CX and gather and analyze customer feedback to…
Lenovo: Immersive CX on Time Square
In a dynamic world, where urban citizens are exposed to more than 40 thousand pieces of content per day, including more than 12k advertising messages, the big question is how…
Coca-Cola: Billboards Become Shelters
In April 2016, a 7.8 magnitude earthquake struck the coasts of Ecuador, destroying thousands of buildings, severely damaging the infrastructure of many cities, and leaving thousands of families without a…
