All entries in Author: Mathias Krohn

Author: Mathias Krohn

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Whitepaper: Redefining CX with Cloud AI-Enabled Contact Centers

This white paper highlights some key findings from the latest IDC research and examines the current market dynamics of cloud-based customer engagement centers in the Middle East.

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Whitepaper: Fast-track digital transformation

The digital transformation of business processes is now a reality. In this whitepaper, you will learn how to remove any barriers between the front-end and the back end, by combining…

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Whitepaper: The Role of AI in Banking CX in 2030

Banks and financial services providers are pioneers in the adoption of digital technologies. According to the McKinsey Global Institute, the financial sector will experience a significant shift in demand for…

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Whitepaper: CX Automation & Analytics in the Insurance Industry

In today’s digital world, insurance companies must adapt their business models to meet the needs of consumers. But what does this mean for the industry? How can these technologies be…

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The New Normal Calls for New Learning

Digitization and social change have an impact on the conditions for training in the workplace. Training processes, content, and infrastructure can rarely keep up with these developments, ultimately wasting employee…

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