About Majorel X

The world around us is undergoing unprecedented change. In today’s experience-led economy, products and services commoditize at accelerating velocity. Customer perception of value is shifting from utility to their entire experience with a brand. At the same time, customer experience at a touchpoint-level is increasingly homogenized.


Only those brands that deliver immersive, interconnected experiences across customer journeys can unlock sustainable differentiation. In other words, success depends upon how relevant brands are to consumers at any given moment.

To capitalize on these new market realities, consumer brands need to redesign CX operating models. This demands a systemic approach to drive transformation across operational, technological and organizational layers. And the creative edge to create valuable experiences between brands and their customers. This is where Majorel X can help.

Who we are

We’re a one-of-a-kind breed of more than 650 operational strategists, technical engineers, solutions consultants, and creative thinkers with the drive, expertise and global resources to set your CX apart from the competition.

Our unique combination of transformational services, built upon deep experience of delivering amazing CX, is the fast-track to ensuring that your brand is always relevant to consumers. No matter how and at which moment they touch your organization.

We’re present in 15 countries across four continents, combining deep cultural understanding and comprehensive organizational reach to amaze your customers wherever they are in the world. Majorel X offers a suite of CX transformation services spanning consulting services, technology services and creative & design services.


We’re present in 15 countries across four continents, which means we have the deep cultural expertise and comprehensive organizational reach you need to amaze your customers wherever they are in the world. Our solutions cover three key areas: consulting, technology and creative.


junokai GmbH
Schumannstraße 17
D-10117 Berlin

Tel: +49 (0)30 57 70 48 99 0 Email this office


Teleportboulevard 126
1043 EJ  Amsterdam
The Netherlands

Tel: +31 20 2146221 Email this office


IST | Egypt
Building B102-22,
Smart Village,
KM 28 Cairo Alex Desert Road,
Giza,12577 Egypt

Tel: +20235372041 Email this office


IST | Bahrain
Office 2118, Almoayyed Tower
Bldg. 2504, Road 2832, Blk 428
Al Seef District, Manama
Kingdom of Bahrain

Tel: Email this office

Saudi Arabia

IST | Kingdom Of Saudi Arabia
New Akharia, Salah Eldin St
Tower 2, 2201 and 2204
Riyadh 11321, Saudi Arabia
(PO BOX 230919)

Tel: +96614737326 Email this office


IST | Turkey
ODA NO: AKASYA-1417 34660
Istanbul Turkiye

Tel: +902127053625 Email this office


64 Woodcock Hill, Harrow
Company House number: 11405754

Tel: 02030020260 Email this office

United Arab Emirates

IST | United Arab Emirates
Dubai Airport Free Zone
Office 120, Building 4A
Dubai, UAE

Tel: +97142971521 Email this office


Findasense Argentina
Av. Del Libertador 1000, Vicente López, B1638 BEV,
1425 Buenos Aires

Tel: 54 11 5235-8201 Email this office


Findasense Chile
Mariano Sánchez Fontecilla 310, Las Condes, Región Metropolitana, Chile

Tel: Email this office

Costa Rica

Findasense Costa Rica
Av. Escazú, torre 102, piso, 3, San José, Escazú, Costa Rica

Tel: +506 6050 8335 Email this office


Findasense Ecuador
Av. República del Salvador N35-82 y Portugal Edificio Twin Towers Piso 4. Oficina 4A,
Quito 170121, Ecuador

Tel: Email this office


Findasense Colombia
Cra. 11 #79 – 66, Localidad de Chapinero, Bogotá, Cundinamarca, Colombia

Tel: +57 6533186 Email this office


Findasense Mexico
Alfonso Nápoles Gándara 50, Santa Fe, Zedec Sta Fé, Álvaro Obregón,
01219 Ciudad de México, CDMX, México

Tel: Email this office


Findasense Perú
Av. José Larco 880,
Lima 15074, Perú

Tel: Email this office


Findasense España
Calle de los Mártires de Alcalá, 4 28015, Madrid

Tel: +34911875236 Email this office


Findasense Mexico
Alfonso Nápoles Gándara 50, Santa Fe, Zedec Sta Fé, Álvaro Obregón,
01219 Ciudad de México, CDMX, México

Tel: Email this office

Our Leadership

Mark Maass

CEO Majorel X

Tristan Prokopp

CFO Majorel X

Sven Beiling

CX Consulting Services, CEO Junokai

Mohamed Fahmy

CX Technology Services, CEO IST

José Ramón López Grañeda

CX Design & Creative Services, CEO Findasense

Rafael Tamames

CX Design & Creative Services, Co-Founder Findasense

Let’s get the conversation started

Please use this form to get in touch with our team. If you’d like to speak to us by phone, please reach out to one of our offices.

Build your future with us

If you are interested in working for Majorel X please send your CV to careers@majorel.com

Get in touch